What to Expect at a Veterinary Appointment
Understanding what you can expect at your first appointment will help make the process easier for both you and your pet.
Get Settled
Please arrive about 10 minutes early so you can complete our New Patient Form. To save some time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
One of our team members will review your pet's history and explain their issues. You can ask any questions you may have, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once one of our team members has examined your pet, we will provide a diagnosis and treatment options. Your vet will work with you to determine a treatment plan for your pet.
Following your visit, we will develop a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for your reference.
Our Pet Care Philosophy
We are proud to serve pet owners from across Stockton. We are dedicated to offering compassionate and attentive care to you and your pet, in addition to providing state-of-the-art veterinary service.
We are passionate about preventive care, client education and providing comprehensive emergency care to Stockton pets.
Hospital FAQs
Learn more about our office policies, payment options and appointment booking by reviewing our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa and MasterCard.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and Scratchpay as financing options. They each offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
You will receive a good-faith estimate of the cost of our services before we provide any treatment to your pet. That said, unforeseen circumstances can arise that may impact your final bill.
We will always review our written estimate with all clients before they leave our facility. A 50% deposit based on our estimate will be required before treatment is administered or services performed.
- Should I call ahead to book an appointment?
Yes, please call ahead to schedule an appointment to ensure we have time available to see your pet.
If your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
Please notify us as soon as possible if you need to cancel or reschedule an appointment, so that another client may be able to use the space in our schedule.
- What types of animals do you treat?
We take care of small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
- Do you offer internships?
We provide an opportunity for veterinary students to learn and expand their knowledge. Please contact us for more information.
- Are there any other forms I need to fill out?
We offer our Surgical Information Packet online, so you can complete it before you arrive at Fremont Veterinary Clinic:
All clients who are bringing their pet in for surgery are required to fill out this information, which documents your pet's medical history and his or her current state of health.
Pet Owner Resources
Here are some helpful links for your pet's health.
